Claims
When something happens, talk to us first — a real person walks you through every step. Call or WhatsApp 0739 130 026.
How to report a claim
Tell us what happened
Call or WhatsApp us as soon as you can. Give your name and, if you have it, your membership number.
Share the documents
We tell you the exact documents needed for your plan — by WhatsApp so you have the list in writing.
We follow up
We confirm receipt, keep you updated and tell you when the benefit is processed.
Documents usually needed
Funeral (last expense)
- Burial permit or death certificate
- ID of the deceased member
- ID of the person reporting
- Membership number
Medical (Hospicare)
- Your Hospicare smart card
- Hospital admission documents
- Membership number
Accident
- Medical report and receipts
- Police abstract for road accidents
- ID of the member
- Membership number
This is a guide — the final list depends on your plan's written terms. Call us before you start collecting documents.